Tag: Flow
Flow’s service troubles continue with BT outage
(CNS): Local telecommunications provider Flow struggled with its internet service Tuesday and was forced to apologise to its customers for a broadband outage across the Bodden Town district, just days after the company apologised for problems with its phone and voice services last Thursday. The utilities regulator, OfReg, said that it had met with Flow […]
OfReg says it’s monitoring Flow’s latest service issues
(CNS): After local telecommunications provider Flow sent messages to customers that there were problems with its voice service, OfReg issued a public service message Thursday stating that it had requested information from Flow about the issues and what it is doing to resolve them. The utilities regulator said it had been provided with some information […]
OfReg opens probe into Flow’s 911 outage
(CNS): OfReg has opened an investigation into the unscheduled outage of Flow’s fixed-line network last week which impacted 911 emergency calls. While Flow mobile lines to 911 were unaffected by the outage, in a press release the utilities regulator expressed “deep concern” and said an inquiry is now underway.
Telecom provider fined $400k over rate hike
(CNS): Regional telecommunications company Flow has been fined $400,000 by the Utility Regulation and Competition Office (OfReg) after breaching its licence. Flow increased its business customer rates from $30 to $34.99 from January 2019 to April 2022 without approval. OfReg also said the firm failed to comply with its obligation to provide the regulator with […]
Little Cayman residents livid over terrible Flow service
(CNS): Over 60% of the people who live on Little Cayman have filed a formal complaint to OfReg about what they say is the appallingly bad telecommunications service from Flow they have received for as far back as 15 years. The regulator said 95 residents and business owners had contacted the office, and within days […]
Flow: OfReg jumped the gun on pricing dispute
(CNS): Flow said it was “deeply concerned” by the press release last week from OfReg about its official notice to the local branch of the telecom provider informing it of “possible contraventions of licence conditions” under the Utility Regulation and Competition Act. Responding to CNS inquiries, officials from Flow said OfReg was “extremely premature” when […]
Flow facing fine after overcharging local businesses
(CNS): Hundreds of local businesses have been overcharged by telecommunications company FLOW, according to OfReg. The utilities regulator is still investigating the pricing practices of the communication service provider owned by Cable & Wireless but said in a release issued Wednesday that it has been able to confirm that Flow overcharged all its fixed-line business […]
OfReg rules in C3 access row with Flow
(CNS): A long-running dispute between local broadband service providers Flow and C3 has been resolved following arbitration proceedings mediated by OfReg, the utilities regulator said in a press release. In a complex row lasting well over three years, C3 had complained about problems relating to infrastructure-sharing with Flow, which it claimed was breaching its licence […]
Telecoms company offers to pay for new subsea cable
(CNS): International telecommunications company Seaborn Networks has made an unsolicited application to the Utility Regulation and Competition Office (OfReg) to pay for and connect a new undersea communications fibre-optic cable. The proposal is separate from the Cayman Islands Government’s plans to seek a contractor to lay a third subsea cable, which it was expecting to […]
Flow blames CUC for loss of service in BT
(CNS): Around 40 Flow customers in Bodden Town lost service after CUC’s IT company, DataLink, made cuts to Flow’s fiber and copper network at the weekend. According to a release from Flow, CUC and its subsidiary company cut the links due to safety concerns about the network but chose to remove the communications cables instead […]
Flow closing WB shop
(CNS): Flow has announced the closure of its store at Heritage Square in West Bay, as the once leading local telecommunications company shrinks its footprint in Cayman even further. In the notice about the store’s closure, which was texted to customers and posted on social media, Flow claimed it was closing the shop to improve […]
