Flow closing WB shop

| 05/08/2019 | 26 Comments
Cayman News Service
Flow HQ at One Technology Square

(CNS): Flow has announced the closure of its store at Heritage Square in West Bay, as the once leading local telecommunications company shrinks its footprint in Cayman even further. In the notice about the store’s closure, which was texted to customers and posted on social media, Flow claimed it was closing the shop to improve its service to customers.

“As part of an ongoing process to offer the best service and value to our customers, we have made the difficult decision to close our West Bay, Heritage Square store on August 10,” officials stated, as they apologised for the inconvenience. “We will have more staff available to serve you at our other locations,” the notice added.

Officials said the Galleria Plaza shop as well as the downsized Anderson Square store remain open, as does the one at the Countryside Shopping Centre. The company also retains its HQ at One Technology Square.

Once a leading employer of Caymanians, a dependable corporate sponsor and a supporter of local community events, the company has gradually been downsizing its headcount and its advertising and corporate presence in Cayman. Flow began laying off staff here in 2017 and appears to be increasingly managing the Cayman operations from overseas.


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Comments (26)

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  1. Anonymous says:

    I bet the reason stated at time for opening that store was to improve customer service and convenience. Now they are closing it for the same reason, how ironic! Just state the true reason which we all know i.e. to reduce operating costs.

    • Anonymous says:

      Customer/Client service is a foreign concept to 98% of the businesses/firms operating in Cayman!

  2. Anonymous says:

    I only use Flow for services that I can’t get from another company.

  3. Chet Oswald Ebanks says:

    Woow, How can it improve service, SHAME ON YOU FLOW. FOLLOWING LIME OLD WAYS. SAD TO SAY Digicel isn’t much better. For months I went into Digicel Camana Bay store only to be told my bill was correct. So I went into their waterfront store to find out. That when I had gotten my last smartphone almost 2 years ago on my Postpaid plan the staff member didn’t enter an end date 12 months in the system. Digicel continued to bill be for an extra 9 months for a smartphone that was paid off.
    I contacted Digicel via their Corporate Headquarters here in Cayman and also their customer service number in Jamaica. After demanding that my account be credited back what I overpaid. Digicel credited my account CI$1,089.00. I DEMANDED that money be refunded to me. About a week later after they took out May, June bills, I finally got CI$800.69 credited to my bank account.

    Since then my cell service and data has been disconnected 2 times, and each time I call Jamaica am told a supervisor will contact me to explain why. Nothing is due to Digicel till 22nd August which is CI$1.81. To this date 5th August I still have no idea who corresponded with me from Digicel Corporate Headquarters here on GRAND CAYMAN. Digicel had to credit me for 9 months of me overpaying on a smartphone I had paid off 1 year earlier, plus almost 2 years worth of Cayman Airways frequent flyer miles. I had made it very clear to Digicel that I would go on FaceBook and expose them. I get to do it here instead. Come end of August I will be going to pay as you go and saving myself CI$30 a month.

    STEP UP AND PROTECT CAYMAN CONSUMERS OFFREG or whoever you are. A loyal customer who if I had no use for a cell service would just corresponded via email.

    FLOW – FOLLOWING LIME OLD WAYS
    DIGICEL – DITCH YPUR CELL.

    BOTH COMPANIES ARE ONLY INTERESTED IN PRICE GOUGING US CONSUMERS. OH AND I WAS TOLD BY a customer service representative at Digicel Camana Bay store. In order for me to get a new smartphone. I would have to add an additional CI$100.00 to my deposit of CI$200.00 which is held on my account, in order to get a new smartphone. I asked where is that said in writing. Her reply come August you now have to put down a percentage of the value of any new smartphone that is billed monthly to your account.
    REALLY I SAID THANK YOU AND WALKED OUT.

    POOR, POOR CUSTOMER SERVICE TRAIN YOUR STAFF PROPERLY FLOW AND DIGICEL. Your stores are not company owned stores but OUTSOURCED.

    • Anonymous says:

      I had a similar issue with Digicel a few years ago. I moved over to Flow and Digicel hung on to my KYD 200 deposit. I got Flow to rat them out to the Telecoms commission (not sure of the exact name), but within days I got a call to come pick up my cheque which they tagged as petty cash. A week after that I also received a cheque in the mail for the same amount. I cashed both and kept it moving…small victories

    • Anonymous says:

      Have had lots of trouble getting reimbursed from Flow for weeks on no internet service at home. They say they took it off bill, then it’s always there, with interest added. Paid it off once, then back on. Very poor service.

  4. Anonymous says:

    Once the C&W monopoly was broken and their egregious profits started to decline they are no longer interested.

  5. Anonymous says:

    We won’t miss it. The customer service there was sub-par anyway, and the customer service in general from their staff is sub-par.

  6. Anonymous says:

    OK I must say that it has been great going to the store at Heritage Square to pay my bill or any other assistance that I needed which I can say has been several times.
    As I mentioned to the young man (who I may say has always been polite and helpful) in the store this morning when I went to pay my bill, why don’t they have one office location that can house Flow, CUC, Water Authority, Water Company and Digicel so that we can just have one location in WEST BAY with out having to go down West Bay road or into town to pay our bills.
    Some people don’t drive or have a vehicle it is hard for them to travel out of West Bay to pay bills.
    Just think that it would be less traffic on the road if all the venders where located in one area of West Bay what a great accomplishment.
    They should also consider doing the same for all the other districts.
    I am sure that they could find a nice small office locations to house all venders and I am sure that the over head of rent would be less then what they are paying now. As all venders would pay a portions of the rental.

  7. Anonymous says:

    They’re just not that into you, Cayman. They would be crazy to put in 5G anywhere but 7MB and Ofreg will tell them to put it everywhere. As a result it may never happen at all.

    • Anonymous says:

      5G will be proven to be detrimental to humanity. It is immensely powerful microwave at high frequency.
      High frequency implies shorter wavelength. It will be like going for an X-Ray without giving permission.
      Cancer, nosebleeds, confusion and headaches will ensue.
      I have already spoken to Alden McLaughlin about this. He seemed to nod in agreement, but I am not convinced.
      Let us set up a non-partisan test and find out what is right?

      • Anonymous says:

        2:49, Guess nobody regulating 5G in UK, USA or Canada knows what you know. Such brilliance here in Cayman.

    • Anonymous says:

      Then we will force it to happen by adding it to the “regulations”, that always works.

  8. Anonymous says:

    I’d like to see Flow shrink out of existence, but then we’d have a true mobile monopoly.

    OfReg have yet to make good on their promises regarding fairness in the mobile and broadband sector but has anyone seen any fines or action of any kind levied against any mobile provider for unscrupulous business practices?

    Flow (C&W) have always gouged their customers but this shop closing is just due to attrition in an ever increasing dog eat dog market. I expect they’ll be rebranding soon again too.

  9. Anonymous says:

    While the rest of the urbanized world is mulling upcoming 5G rollout, we are still being made to pay top dollar for sketchy 2005ish 3G service (where it exists). OfReg for their part are a complicit sham, with non existent consumer advocacy, and no updates to their website since early 2018.

    • Ron the Observer says:

      You speak nothing but truth my friend. Shameful that there is so little methods of recourse available for consumer protection and advocacy.

    • Balla LaLa says:

      Just about everything you said there is wrong. But stupid people will believe it. The website has been updated frequently(check it).
      I am getting 4G speeds on my note 9? Maybe you can’t get it on your BLU.

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