Tag: telecommunications outage
Communications outage resolved ahead of storm
(CNS): OfReg said that all communications services were restored at around 2:30am on Tuesday after an issue that mainly impacted Flow and Digicel’s business customers. The regulator said it was now awaiting the final outage resolution reports, which are expected within 14 days from the date of resolution, when a “thorough review to assess the […]
OfReg opens probe into Flow’s 911 outage
(CNS): OfReg has opened an investigation into the unscheduled outage of Flow’s fixed-line network last week which impacted 911 emergency calls. While Flow mobile lines to 911 were unaffected by the outage, in a press release the utilities regulator expressed “deep concern” and said an inquiry is now underway.
OfReg finally makes telecoms warn of outages
(CNS): More than six years after the Utility Regulation and Competition Office (OfReg) was established and over three since the auditor general raised the alarm about its numerous failings, officials have confirmed new rules that require licensed telecommunications companies to notify customers of planned outages. They must also now submit detailed reports on why communications […]
Flow customers struggle to connect
(CNS): People on the Flow telecoms network were struggling to connect on their phones Tuesday after the company experienced what was described as “a degradation of service” for the best part of yesterday. A spokesperson for Flow stated that the service was impacted from 6:00am until 4:00pm. “This affected some long distance calls and inter-connection […]
