DVDL to reopen next week
(CNS): As the Cayman Islands moves towards the lowest suppression level after curtailing the transmission of the COVID-19 virus, the Department of Vehicle and Drivers’ Licensing (DVDL) has announced that all its office locations will reopen under normal hours of operation from Monday, 13 July, with driving tests scheduled to start again the following week.
The demand from the public for services from this office has been high because while some things can be done online, many of the services offered require the department, from inspections to the cancellation of licence plates, requires customers to be present.
However, social distancing protocols will be in place at the offices and access to the customer lobby area will be controlled.
Officials are therefore urging people who can carry out transactions online, such as renewing vehicle and driver’s licences, to do so via DVDL website or government’s e-service portal.
Anyone who needs assistance should email dvdl.helpdesk@gov.ky.
The DVDL said the drop box system will be discontinued with the opening of offices.
The opening hours for the Crewe Road location is Monday to Friday, 8:30am to 4:00pm; while Breakers and West Bay locations is Tuesday to Friday, 10:00am to 6:00pm.
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Category: Local News
Hello Team,
Is there any update regarding Foreign License as coming month would be the last one for me to drive in Cayman Islands.
Is there any increase in the number of months (which is currently 6 Months)?
Additionally, I would like to know about the written tests, have. you started taking appointments online? If yes, do let me know the criteria for the same.
All paid-up Learner Licenses that expired during a lockdown where student drivers were sheltering dutifully in place, and barred from taking lessons with an instructor, should be given a 4 month extension, like everything else getting asymmetric compassionate governmental relief. Apply an even hand.
These guys should have been investing in innovation and technology to make the whole process (aka charade) easier.
If they had a decent e-platform I’d have no problem if the licensing fees were increased if it meant actually never going to that place ever again.
It’s not that bad. As someone noted 80% of the activity in there is license and vehicle plate renewals. These can all be done online. I get my vehicle inspected at my car dealer at the same time I get the car serviced. No lines. Easy…
If everyone did this then the DVDL office would be pretty much empty with no waiting lines
You can also drive right in to the inspection port in Red Bay or Breakers and be on your way in minutes to pay online.
DVDL Missed the ball again.
DVDL should have taken this time to reevaluate how they do business and how to streamline most of their proces to function in an e-world. I guess the old hand me downs on each board cant come up with anything new or just do not understand understand technology.
1. Email customers 2 weeks before the vehicle is due to be licensed or inspected. (Can be automated)
2. Give the customer an appointment (Date and time) if the vehicle needs inspection. This way not everyone is going on their lunch break.
3. If it is just renewal, do it online and mail the doc
4. For Drivers license ( same thing book an appointment) this spreads the day out evenly.
5. Vehicle Transfer – use the drop box. This worked well during COVID
6. in all instance payment should be collected online.
Library? Post Office?
Well I guess the private garages wont be happy anymore.
Now they wont be able to charge the 150ci to inspect a vehicle without actually seeing it anymore, they will have to resort back to the normal 100ci fee they were charging before.
Everybody knows who is doing it, including the MLA’s, Police Officers and Customs Officers with super dark tint and busted suspensions, bad brakes and bald tires….
Oh hum, the regular things in Cayman. It’s not like anyone really gives a hoot. I saw a taxi the other day that when they opened the passenger door it actually fell off because it was held in by sheetrock screws.
CAYMAN, what a wonderful place……..
12.40am. It was a wonderful place until we started taking in all and sundry and allowing them to stay & take over.
serious question…what have these ppl being doing for the past 4 months?
i offically request an audit into the performance of the civil service during lockdown.
Even if there was an audit, the report would not be produced in your lifetime. 3 years later, still waiting for my shiny new plates…
10:44. Are you living in a cave. DVDL has been in operation throughout the lockdown. 1000’s of cars where licensed during the last few months. In fact I licensed my car in May.
If only the banks followed the civil service lead we would be world class.
I licensed my vehicle during the lockdown in March, online, and I have not yet received the supporting documents as promised by the feedback page and email you receive after paying. To me they have been mediocre.
10:44. Here is an update given a few weeks ago on the performance of DVDL
Turning to DVDL, over the past three months, staff processed a total of 10,181 vehicle licence renewals.
Of this number, 7,873 vehicles or about 132 vehicles/per day were renewed online. This is proof that the online system is working and I would like to encourage members of the public to continue utilizing the online platform.
DVDL will refine the online system to make it even more efficient and easy to use, with the hope that customers will not have the need to return to the offices in numbers previously seen.
There were 2,288 vehicles renewed over the counter for essential personnel and the elderly.
The total number of drivers’ licences renewed during the period is 1,686. I would encourage the public to use the online registered user portal. Update given my Minister Hew
10:44 We demand an audit to determine where you are living. How can you be so unaware of what is going on in the land of milk and honey.
Now can the banks open all of their branches and get more services online.
There is a difference between the online system doing what it was made to do, accept customer information, payment, and generate an automated email response; and what the actual humans are suppose to do, review the information in the system and generate and issue the registration documents within the 7 working days they stated. The online system worked, yes. But the ppl did nothing.
make that longer queues as the civil service moan about social distance protocols
Like the banks 10:43
DVDL just stopped answering the phone…how is that okay?
Total disgrace of a civil service. It’s an embarrassment even without a pandemic.
Maybe Joey forgot to tell them that they could have the landline automatically forwarded to a cell phone, that must be what happened.
Great, now they get to start crashing cars while test driving again.
Four years, and still waiting for my plate number to swap out…what’s the holdup? Has somebody broken the machine?
Still waiting on mine too
Got stopped last night for a licence and registration check. I have the shiny new plates and the RFID windscreen sticker – but strngely enough the cops manning the road block didn’t have a reader and with the old paper sticker no longer available had to ask me to hand over the logbook. So why exactly did Cayman have to pay millions to add the new tech plates if we didn’t buy the readers and now find it harder instead of easier to do a spot check?
Exactly
They should just disregard and abandon the car inspection process entirely. Given that so many cars on the road shouldn’t have been able to pass inspection if they actually went thru the gov inspection site as opposed to someone they k.
now…wink…wink.
Just let us pay online to register it each year so the gov can get their money, that will save numerous visits to the dvdl and frustration for EVERYONE!
Oh great. Now we get to queue for hours again while they occasionally serve a customer in between breaks.
80% of the queue is a simple vehicle renewal, which can be done online; that’s why the department has been urging the public to do for the last 2 years.
But u still have to go stand in line to get a number in order to be able to renew driver’s licences online.
u can get the number by phone. may have to call a few times to get through but it can be done. once you have the number you can renew your license online
You can get it by email as well, it took me less than 48 hours during lockdown.
I got mine over email
If you have the new plate. Otherwise you have to stand in line for a new sticker. How can it take four years to get all the new plates issued?
Civil service time.
make that longer queues as the civil service moan about social distance protocols
Online. It works. People just like to complain. I haven’t been to DVDL in about three years.