Communications outage resolved ahead of storm
(CNS): OfReg said that all communications services were restored at around 2:30am on Tuesday after an issue that mainly impacted Flow and Digicel’s business customers. The regulator said it was now awaiting the final outage resolution reports, which are expected within 14 days from the date of resolution, when a “thorough review to assess the issues and overall impact” will be conducted. On Monday evening, OfReg officials stressed their concern about such an outage on the eve of a storm.
Once it has received and reviewed those reports, OfReg will determine any necessary subsequent actions. The regulator said the outage had been treated as a “severity 1” given the gravity of the weather situation.
“Reliable telecommunications service must be treated as a human right,” said OfReg CEO Sonji Myles. “For us, [the] priority is to have service restored, and from there, we will be seriously investigating the cause with a view to ensure actions are taken to make sure that such an outage, where avoidable, does not occur again in the future.”
The service outage impacted store point-of-sale card machines, ATMs, mobile calls between Flow and Digicel and some fixed-line business customers. Flow-to-Flow calls are working, as are Digicel-to-Digicel calls, but calls between the two networks were down for the latter part of Monday and into the night.
- Fascinated
- Happy
- Sad
- Angry
- Bored
- Afraid
I was at the grocery store at 7 pm and not 2.30 am. Needless to say, if it was a bad hurricane my family would not have any food for survival.
Why do we pay fillet mignon prices and get substandard service? This must stop!
I couldn’t call landlines or mobile lines in UK two weeks ago. Called Digicel customer service and two agents in St. Lucia and one in Cayman told me that calls to UK weren’t included in my postpaid AnyWhere Minutes.
Finally after I repeatedly protested via email to their regional and local customer service, a local agent called me and said what I was told was incorrect and the issue was being investigated. A week later the issue was resolved but no explanation as to why their other customer service agents had misinformed me.
I relayed all relevant communication to OfReg but they appeared to do nothing but send me the usual bureaucratic waffle and seemed to be advocating for Digicel. Telecom providers can it seems get away with all varieties of malarkey with total impunity.
OfReg is a pandering, redundant entity and a sinkhole for public funds.
and now Logic is down in West Bay…
Dear OfReg: Starlink, you morons.
FLOW’s service truly sucks and Digicel depends on FLOW infrastructure.
OfReg should tighten the screws on FLOW to provide better CS!