DVDL offer more services online

| 11/06/2021 | 42 Comments
Cayman News Service
DVDL, Crewe Road

(CNS): The Department of Vehicle and Drivers’ Licensing (DVDL) has updated and relaunched its website to improve and increase the services it offers customers online. DVDL Director David Dixon said that modernising the website is one of the steps the department is taking to ensure customers receive quality service. “The redesign of our website is another step in our efforts to make DVDL more innovative, efficient and available to the people it serves,” he said. The website address remains the same but officials said it has been simplified and is more user-friendly.

As well as renewing vehicle licences, customers can renew drivers’ licences online by registering for ‘My DVDL e-Services’ with their driver’s licence number, the date of first driver’s licence, which is at the back of the card, and a valid email address. There is no longer a requirement to have an Electric Service Identifier (ESID) number to register for renewals on the DVDL’s website.

The new minister responsible for the department, Jay Ebanks, welcomed the “diligent work” by the staff. “Before the pandemic, they started revitalising their service delivery model and over the past few months they have seen increased demand for services online and greater digital interaction,” he said. “This website is a key communication tool for the Ministry and the Cayman Islands Government, as we continue to expand so as to provide information and make essential services easier to do online.”

Deputy Governor Franz Manderson also commended the DVDL team on their efforts to improve customer service. “The goal of DVDL’s customer service focus is to make their operation fast, easy and convenient. This website revamp is very good progress, making it easy to conduct transactions using technology, and lessening the need for customers to visit office location,” he said.

In addition to the online renewal services, customers can book appointments for written and driving tests through DVDL’s Customer Support Unit. Applicants can contact the Unit at 945- 344 and select option 1 to make appointments over the telephone. Visitors to the site also have access to feedback forms to provide their satisfaction levels.

See the DVDL website here.

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Category: Government Administration, Politics

Comments (42)

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  1. Anonymous says:

    Yes..the answer is all the people you dealt with with are all Government employees. The duplication and inefficiency keep people employed. Simple.

  2. Anonymous says:

    I lost my licence recently and had to replace it. To do so I had to:

    1. Report it to the police, who filled out a report

    2. Wait for the police to provide a case number later that day, since the officer I reported it to cannot issue a case number but must file a report first then await a case number

    3. Apply online to the RCIPS records department to get a certificate that I had lost the licence AND reported it to the police, duplicating a lot of the information that I had already reported manually to the police, and citing the case evidence number, because apparently that part of RCIPS cant or cant be bothered to access the original loss report

    4. Pay on line for a certificate

    5. Wait for an e mail sending me the certificate once someone had reviewed the application

    6. Obtain the lost/replacement licence application form, which I could print off from online, but couldn’t submit online and had to present in person

    7. Go to DVDL (West Bay) and present the printed off certificate and form after waiting for an hour. Then be provided with a receipt and be told to go to Crewe Road to obtain the actual licence, as the West Bay licence printing machine was not working. I had phoned before going to West Bay to ask whether they could deal with the licence replacement. When I pointed that out I was told that they had dealt with the licence replacement – they had processed the form, just hadn’t printed the licence!

    8. Drive to Crewe Road and queue for 25 mins to get to customer services and have them print the licence.

    Anyone want to explain why I couldn’t log into one website, report the licence as lost, providing all the information that DVDL and police needed, (and have that forwarded to/shared with the police), pay online at the same time, and have the licence either mailed to me or dispatched by messenger service at an additional charge – think Mail Fast charges $5 for local delivery, but the government could contract it out to taxi drivers to replace lost tourist revenue if they wanted?

    One log on, no physical presence required. No, instead lets have multiple agencies ask for the same information on their separate systems, and force people to sit in line waiting for the execution of straightforward paperwork processing and the manual delivery of said paperwork, collection of licences.

    • Anonymous says:

      Yes..the answer is all the people you dealt with with are all Government employees. The duplication and inefficiency keep people employed. Simple.

    • Anonymous says:

      That’s why I don’t lose my license.

      If I had to do the above, it’d be like the movie Falling Down.

    • Anonymous says:

      I am just waiting until it expires because the chances of me getting pulled over by a non existing traffic department are zero.

  3. Anonymous says:

    I went to the dvdl to license a vehicle not long ago, got greeted with ‘the system is down’ so I left because nobody knows when it will come back up. Had to go to customs to pay a bill the other day. Same thing, ‘system is down’ and it was down for two hours. Who are these IT people and why are they so incompetent?

  4. Anonymous says:

    Can I buy my driver’s license online now?

  5. Anonymous says:

    You can renew your drivers license online but you still have to go in and queue up to pick it up. Kinda defeats the object of an online system smh

  6. Anonymous says:

    What is the actual deal with the printing and distribution of RFID license plates? That shift-F7 print job task should have been completed years ago, and now reeks of yet another internal scam at our expense. Has someone broken the punch machine that generates those? Who is the head of that project, and why aren’t they fired?

  7. Anonymous says:

    I’ll still never get back the $25 I spent doing an online police clearance and then they wouldn’t give me the police clearance because something with my passport stamp was wrong so then they never refunded me the money either. And I went to the upper management about it and still nothing they just said can’t do anything sorry. We need better civil servants.

    • Anonymous says:

      What does this have to do with DVDL and this article !?!?!?

    • Anonymous says:

      So they did the work – and found a problem with the information you supplied them – but now you don’t want to pay? Does that about sum it up?

      • Anonymous says:

        They looked at 1 document? Wow, I can tell where you work.

      • Anonymous says:

        If I am not mistaken the $25 is for the document. No product means money should be returned. You can’t just keep money for no services rendered. Seriously, you people in CS are useless.

  8. Guido Marsupio says:

    I signed up for DVDL e-Services and it was seamless. Brilliant! Glad to see more CIG services moving into the 21st century!

    • Anonymous says:

      20 years too late

    • Anonymous says:

      Once you physically present at DVDL for your ESID it’s then slightly easier to pre-pay, but they still need to print and send out the stickers, and some predictable analogue hiccups with that part.

    • Anonymous says:

      When it started, I got a reminder via text message that my vehicle license needed renewing. Then nada after that. We no longer have stickers to remind us, or messages to our phones. Pathetic administration

      • Anonymous says:

        I inquired about that 8:04. Turns out there is an issue with the e-service Dept, not DVDL.

      • Anonymous says:

        I appreciated the text too, but I’m a grown up and know when to do things before being asked to…

    • Anonymous says:

      Yes, so did I. No need to wait for an hour. I just do the online renewal….and done.

  9. Anonymous says:

    Spent 3 hours at DVDL the other day and they were taking 20+ minutes per person. They just sit there chatting to each other with most of the blinds down. Entire department should be fired and new management brought in.

    • Say it like it is. says:

      4.37pm It’s been like that from when it was housed by the GT police station. I bet the Director has NEVER been down to the public area to see for himself how incompetent his department is. He carries the responsibility for this mess but being a civil servant will never be held accountable.

      • Anonymous says:

        Actually, I’ve seen the Deputy Director downstairs on more than one occasion ( I’m there twice a week for my employer). So some of management cares.

    • Anonymous says:

      That’s all civil service unfortunately

    • Anonymous says:

      Yeah, I remember observing exactly the same behavior in Immigration office. They didn’t care that many people were witnessing their “FU customers” attitude.

      • Anonymous says:

        Time spent at the DVDL is like being in Las Vegas compared to Immigration , but it largely depends who you catch behind the glass barrier and what sort of day they are having. Extended to most CIG services , most are very hard working and courteous
        people , in every respect.

    • Anonymous says:

      You could say that about the whole government. 3rd world service. Disgraceful

      • Anonymous says:

        Yep. And Franz pats himself on the back still.

        • Anonymous says:

          11:34. Why shouldn’t he. I just visited the DVDL website and it is definitely world class.

          The DG promised a major improvement in customer service and we got it.

          Get a life please

          • Anonymous says:

            I would love to get a life but most of it is spent getting the same 3 documents notarized and in lines waiting for the civil servants to hurry.

      • Guido Marsupio says:

        Not 3rd world service. The equivalent of the DVDL in almost every US city is just as bad if not worse. Workarounds abound, you can get your insurance agent to send someone to stand in line for you, and many places have online renewals with no personal appearance needed. I applaud CIG for their improvements.

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