2½ hour power cut hit 25% of CUC customers

| 06/07/2017 | 19 Comments

(CNS): An outage in the power supply to all of West Bay and parts of the Seven Mile Beach area on Friday evening left a quarter of CUC’s customers without any electricity for more than two and a half hours. A spokesperson for the company said Thursday that last week’s outage was caused by “a transmission power line that tripped-off on overload protection while the second transmission power line to West Bay was out of service”. These problems were compounded by a failure of the battery system at the Hydesville substation, CUC stated.

“This resulted in customers being without power in West Bay and areas of Seven Mile Beach north of the Ritz-Carlton resort,” CUC explained in an officials statement about the cut, which impacted about 7,000 of its 28,000 customers.

CUC crews were dispatched to the substation in West Bay and were on the scene within minutes after the power went out just before 6pm, officials stated. As crews assessed the damage, they began repairs in a safe manner but it was not until  after 8:40pm that the power supply was returned.

“Upgrades to the protection and battery systems are being made to improve reliability and reduce the likelihood of similar outages occurring,” the company stated, as it apologised for the inconvenience this outage caused.

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Category: Local News, Utilities

Comments (19)

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  1. Anonymous says:

    Wow. What a bunch of whiners. Today (Sunday) a sub-station in LA caught fire and left 140K customers withour power for hours. Outages happen everywhere. You are free to make your own electricity and then moan into the mirror whenever shomething happens and it does not work until YOU fix it.

    • Anonymous says:

      I Bet none of those 140K people have to pay an outrageous Electricity Bill of over 500 USD monthly now huh?

  2. Anonymous says:

    I rarely use my ac and my bill is sky high. That is why I don’t think CUC checks the kilowatts of each customer’s meter. They just put whatever they want to put.

  3. Anonymous says:

    solar for whom the bell tolls

  4. Anonymous says:

    Do we suffer an excessive number of power outages compared to Florida etc? It seems we pay a mighty premium for our electricity, which given the guaranteed return on investment CUC receive, should mean that we have the best of the best- if so, why so many outages?

    • Anonymous says:

      You should invest in C U C shares plan and make some money, if you are complaining about their guarantee on the investment.

  5. Anonymous says:

    I bet this would stop happening if CUC had to reimburse businesses and residents for potential cash flow lost during these down hours.

  6. Anonymous says:

    Apologize, is that all they can do for their Customers!!! They are killing us every month with a BIG bill! Every month from April, my bill has been going up. I am paying $450 this month, have not used anymore electricity than I always have used. This is from paying $236. in April and only two people live in the house.

    I guess they are making their customers pay for the solar farm that they just built.

    PPM, you have to do something. CUC is killing their customers with huge outrageous bills!!

    • Anonymous says:

      It’s hotter. Your A/C is working harded to maintain the same temperature. So more power is used. Compare the kilowatt hours used not the $$ amount to see the difference.

    • Anonymous says:

      8:01 am, turn your A/C to 80 degrees, you will see a huge saving

    • Anonymous says:

      You certainly need to get this checked if it is true that you “have not used anymore electricity”. My bills for June, paid in July and paid in April (for March bill) were fairly similar dollar amounts to those you quote (10% less for June, though 3 people live in my house). But the total kilowatt-hour consumption went up 63% from 36 per day in March to 58 per day in June (and I accept this is for A-C, as someone else advised you on this site), whereas the total billed charge moved only from 22.5 cents per kWh in March to 23.2 cents in June (3.2%). And of that increase of 0.7C (seven-tenths of one cent), CUC’s energy charge increased (only in June, with their ANNUAL inflation adjustment) by 1.6% and the fuel and duty increased by 8.7% from the March fuel costs. So you really need to get your system or your bills checked if the statements you made are true. Complain about an outage if you wish, but it is just not true to keep trying to say that CUC is making illegal charges to our accounts or putting up rates more than the once per year inflation adjustment allowed.

  7. Anonymous says:

    What a joke . . ..

  8. Conan Drahm says:

    Standards are slipping and the contractors that CUC now depend on can effectively write their own paychecks.
    This does not bode well for the consumers.
    Do not fret. A solar revolution is coming to Cayman and the goalposts are about to teleport.
    In 5 years or less, CUC will be finished.

  9. SSM345 says:

    On FB last Friday people were complaining about the power being off “again” from about 4pm and it was still out when I went up WB Road at 9pm so how does that equate to only 2-1/2hrs?


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