Making a complaint about a government department

Who can I turn to for assistance at the labour office? A certain officer has had my case now going on to 9 weeks, give or take a few days. Every time I go to the office or call for her, I get the lame duck excuses such as “in a meeting”…….”busy”………”not seeing clients today”…….Please help a desperate and unemployed person to get what is rightfully and hopefully lawfully mine.

Read Auntie’s answer and comment on CNS Local Life