Tag: Office of the Ombudsman

Ombudsman mediated for refugees in need

Ombudsman mediated for refugees in need

| 14/10/2020 | 34 Comments

(CNS): When a group of Cubans, comprising some who have been granted asylum in the Cayman Islands as well as asylum-seekers, held a demonstration this summer at the Government Administration Building in George Town seeking financial help, the Office of the Ombudsman was able to negotiate a resolution without resorting to a full blown inquiry. […]

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Complaints about gov’t surge post lockdown

Complaints about gov’t surge post lockdown

| 09/10/2020 | 7 Comments

(CNS): The Office of the Ombudsman has reported a surge in complaints about government, including maladministration, as well as data protection complaints (which also covers the private sector) since the COVID-19 lockdown. Members of the public made 97 enquiries during July, August and September, 74 of which were placed under investigation. During this quarter the […]

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Key watchdog job in dispute

Key watchdog job in dispute

| 28/09/2020 | 104 Comments

(CNS): Ombudsman Sandy Hermiston has said that her office is in discussions with Sharon Roulstone after confirming that the former WORC director has not returned to her job there. Roulstone was seconded to WORC weeks after she was appointed as deputy ombudsman, but since the two-year transfer ended this summer, Roulstone has not been allowed […]

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FOI requests fall to lowest level

FOI requests fall to lowest level

| 25/09/2020 | 9 Comments

(CNS): Whether it is because government has made more documents available or because the process of making a freedom of information request is increasingly burdensome, the number of requests made for public records last year fell to its lowest ever level. From a high of 739 the year after the law was implemented, requests fell […]

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Historic land records must be released

Historic land records must be released

| 25/09/2020 | 95 Comments

(CNS): The Lands and Survey department has been ordered to release records showing how one decision was made during the Cayman Islands’ cadastral survey in the 1970s over land ownership. In what could turn out to be an important case for local families who believe land was wrongly taken from them, the Office of the […]

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Sensitive personal data found at dump

Sensitive personal data found at dump

| 19/08/2020 | 11 Comments

(CNS): Documents containing confidential, sensitive information, including court records and autopsy reports, were recently found at the George Town dump by a member of the public, though the Office of the Ombudsman has been unable to connect to a specific entity. But the watchdog responsible for the oversight of data protection, has warned that these […]

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Registrar told to stop collecting unlawful data

Registrar told to stop collecting unlawful data

| 18/08/2020 | 12 Comments

(CNS): The ombudsman has accused the registrar of companies of using a “blunt instrument” to collect information from people with no legal basis. In a recent enforcement order under the Data Protection Law, Sandy Hermiston told the registrar to stop collecting personal data from people who hold minority shares or voting rights in companies, outside […]

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Ombudsman finds ‘serious issues’ with LT records

Ombudsman finds ‘serious issues’ with LT records

| 13/08/2020 | 49 Comments

(CNS): Claims by the Department of Labour and Pensions that it wasn’t sure where some records were in response to a freedom of information request was “a serious issue”, Ombudsman Sandy Hermiston said in her latest appeal decision. Hermiston has ordered the DLP to release dozens of records dating back to 2014, which it had […]

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Cops favoured colleague in domestic violence case

Cops favoured colleague in domestic violence case

| 03/08/2020 | 76 Comments

(CNS): Police officers failed to conduct a “thorough, impartial and timely” investigation of a domestic violence incident, according to a report released by the Office of the Ombudsman, which reviewed the case after learning officers had not followed the RCIPS Domestic Violence Policy. Despite numerous shortcomings in the investigation and the disciplinary action recommended by […]

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Maladministration occupies ombudsman

Maladministration occupies ombudsman

| 03/08/2020 | 22 Comments

(CNS): The Office of the Ombudsman has reported that maladministration by some civil servants is dominating its work, which now covers a range of issues, from data protection to whistleblowing. The oversight body, which was created in September 2017 following the merger of the offices of the information and complaints commissioners, handled 393 enquiries last […]

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PTU ignores bus complaints one year on

PTU ignores bus complaints one year on

| 23/06/2020 | 69 Comments

(CNS): A passenger who made several credible complaints and provided documented evidence about drivers on the local bus routes last June was ignored, given the runaround and generally dismissed by the Public Transport Unit (PTU). And despite recommendations from the ombudsman, who found the unit was at fault, neither the PTU management nor the Public […]

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