utilities
Little Cayman residents livid over terrible Flow service
(CNS): Over 60% of the people who live on Little Cayman have filed a formal complaint to OfReg about what they say is the appallingly bad telecommunications service from Flow they have received for as far back as 15 years. The regulator said 95 residents and business owners had contacted the office, and within days […]
CUC rolls out 5.8% delayed base rate hike
(CNS): Residents across Grand Cayman can expect to see a significant increase in their electricity bills next month when CUC’s base rate hike, deferred from the summer, and the fuel increase, which was also delayed, are rolled out and the power provider starts to recoup the missing earnings since the deferrals. The 5.4% increase to […]
OfReg and CUC to define ‘fair price’ on solar
(CNS): Both the Utility Regulation and Competition Office (OfReg) and Caribbean Utilities Company have begun separate and independent studies to gather evidence on a price that is fair for solar providers and for customers as the Cayman Islands inches towards a much-needed expansion of alternative, renewable fuel supplies. But in the face of the current […]
CUC customers cut use but growth fuels profits
(CNS): With over 900 more new customers, as Grand Cayman’s population continues to grow, Caribbean Utilities Company continued to generate profits in the last quarter, even as people begin to reduce their electricity consumption. According to the power provider’s latest unaudited accounts for the three months ended 30 September, the period reflected a 3% growth […]
Domestic light bill subsidy extends to year-end
(CNS): The Cayman Islands Government has announced a three-month extension to the Electricity Assistance Programme (EAP) until the end of the year to help the public cope with what would otherwise have been a significant leap in monthly bills. Even though we can expect the next three months to be cooler than the last three […]
Lab fuel tests clear gas station after complaints
(CNS): The Utility Regulation and Competition Office (OfReg) has found no evidence of contamination at the BarCam Esso Station, located on the East-West Arterial Rd, Patricks Island, following an anonymous complaint about fuel quality that was posted on social media. OfReg said it conducted an immediate investigation, which included a number of onsite tests and […]
CUC cuts deal for long-awaited energy storage
(CNS): Caribbean Utilities Company (CUC) has signed a deal with a global energy company to install two 10-megawatt storage systems. This will be the local power provider’s first storage facility, which was approved by OfReg more than three years ago. The project is expected to be finished late next year and will enable CUC to […]
Flow: OfReg jumped the gun on pricing dispute
(CNS): Flow said it was “deeply concerned” by the press release last week from OfReg about its official notice to the local branch of the telecom provider informing it of “possible contraventions of licence conditions” under the Utility Regulation and Competition Act. Responding to CNS inquiries, officials from Flow said OfReg was “extremely premature” when […]
Flow facing fine after overcharging local businesses
(CNS): Hundreds of local businesses have been overcharged by telecommunications company FLOW, according to OfReg. The utilities regulator is still investigating the pricing practices of the communication service provider owned by Cable & Wireless but said in a release issued Wednesday that it has been able to confirm that Flow overcharged all its fixed-line business […]
OfReg invites Caymanians to join Consumer Council
(CNS): The Utility Regulation and Competition Office (OfReg) is creating a Consumer Council to advise it on issues involving utilities that significantly affect consumers and is looking for suitably qualified Caymanians interested in serving on this new body. It will be made up of six members, one from each of the districts across all three […]
CUC defers proposed base rate hike of 5.4%
(CNS): There will be no increase in the base rate that the Caribbean Utilities Company charges customers this summer as Grand Cayman’s power provider has deferred its annual increase until January. CUC said it took the decision not to increase the base rate, which was expected to have been around 5.4%, because of the “increasing […]
