Lab fuel tests clear gas station after complaints

| 11/10/2022 | 10 Comments
BarCam gas station (from social media)

(CNS): The Utility Regulation and Competition Office (OfReg) has found no evidence of contamination at the BarCam Esso Station, located on the East-West Arterial Rd, Patricks Island, following an anonymous complaint about fuel quality that was posted on social media. OfReg said it conducted an immediate investigation, which included a number of onsite tests and fuel quality analysis tests.

Both gasoline and diesel results were well within globally acceptable Octane Rating levels, officials said. Samples from the gas station and the bulk storage tank at Jackson Point were also cleared by independent testing at an accredited lab overseas.

OfReg added that those results confirm that the samples show all fuel quality parameters were on target or within the acceptable ranges where applicable.

“OfReg takes the matter of fuel quality seriously and continues to conduct periodic tests at fuel facilities to ensure the quality of fuels products imported and distributed in the Cayman Islands is of the required standard,” OfReg said in a press release about the tests. “As the regulator for the fuels sector, OfReg encourages members of the public to report any concerns they have on the quality of fuel they have purchased.”

Periodic and consistent complaints are often circulating on social media with people complaining about the quality of both Rubis and Esso or pointing the finger at specific gas stations but complaints that make it as far as OfReg are rarely upheld.

The detailed results relating to this investigation can be viewed on the OfReg website.

Anyone with concerns about fuel quality should first submit a complaint to the gas station before taking their complaint to OfReg by email at or by calling 345-946-4282.

More information on the complaints process can be viewed here.  All complaints are treated in the strictest confidence.

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Category: Business, utilities

Comments (10)

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  1. Anonymous says:

    Something major from this that everyone is overlooking is that the Gasoline 5000 and 8000 both contain the SAME octane and anti-knock ratings!

    You’re essentially being advertised a different grade of fuel but getting the same for a higher price. Why is this a non-issue for Ofreg?

  2. Anonymous says:

    Or you could use a “burner” free e mail account and a VPN if you were truly paranoid.

  3. Anonymous says:

    Unfortunately, CMR is again at the centre of spreading false or, at a minimum unsubstantiated accusations. With their following, they are well-placed to do so much good. Instead, they demonstrate repeatedly that the organisation can not rise above their “ambulance chaser” reputation.

  4. Anonymous says:

    Does OfReg really take samples and do tests or do they get a contractor/ consultant to do it? I didn’t think they wanted to get their starchy white shirts dirty.

  5. Anonymous says:

    OfReg is finally doing it’s job under the new leadership.

  6. anon says:

    Who collected the samples from the bulk storage tank at Jackson Point?.

  7. Anonymous says:

    Your car is probably not being serviced correctly. Find someone who can actually fix a car properly and can understand how fuel trim actually works. If they can’t tell you how a fuel injector works, then work with someone who does.

  8. Anonymous says:

    Parroting that “complaints will be treated in strictest confidence”, is what everyone might hope for, and some might believe, but doesn’t make it so. This is after all, the Cayman islands where you have to give your name, number, address to a 9-1-1 operator before they’ll field your emergency report. Everyone wants to ask, “who’s asking” before lifting a muscle.

    • Anonymous says:

      actually, that’s not how it works. You can file an anonymous complaint, although there will be a record of the number used to call 911, and it’s a simple cross-reference with the comms database.


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