Water Authority halts disconnections

| 21/10/2021 | 9 Comments
Cayman News Service

(CNS): With hundreds of households currently in isolation as a result of the spread of COVID-19 through the community, the Water Authority has temporarily put a halt to the disconnection of customers behind on their bills. Given the challenging times, the government-owned company has said that to support vulnerable customers facing financial hardship because of quarantine, no one’s supply will be cut off over the next three weeks. This grace period will allow people to contact the authority and explain their situation.

All customers who have continuing financial difficulties and cannot make full payment are asked to contact the Customer Service Team to make arrangements for a payment agreement. Tenants are asked to discuss the matter with landlords in order to get approval. Officials asked those in isolation who are still in a position to make payments to do so online.

All customers are encouraged to conduct business with the authority electronically. 

Bills can be paid via online banking or through the Water Authority website.
Click the ‘Pay My Bill’ button on the home page.

The Customer Service team can be contacted by emailing info@waterauthority.ky
or calling 94WATER (949-2837).

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Category: Business, utilities

Comments (9)

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  1. Anonymous says:

    These morons won’t even email monthly invoices to anyone renting

    • Anonymous says:

      Like any other utility, I suspect they send the bill to the person who is ultimately responsible for paying the bill. If you are a tenant and not getting a copy of the bill the most likely reason is your landlord wants it that way. He is probably charging you more as well since you don’t get to see the bill.

  2. Anonymous says:

    The Water-Authority has shown exceptional understanding given the unexpected impact on customers from COVID-19 since last year. No words could express the surpassing appreciation the community holds for them.

    I tip my hat to them and wish all of the Management team & staff continued good health and prosperity.

  3. Anonymous says:

    Why don’t the Government offer to pay the water bills for the families in quarantine. After all they can afford to refund private developers planning fees and issue thousands of dollars in duty waivers.

    • Anonymous says:

      The government helps who they want. Not who needs it. Shouldn’t wait around for a hand out.

  4. Anonymous says:

    Thanks WAC, probably the best gov department / authority out of the bunch.

  5. Anonymous says:

    Come on CUC. TIme to step up and help your neighbors

    • Anonymous says:

      CUC doesn’t even want to honor a payment extension request. Instead, they reply with a threatening email ordering on demand payment within 72 hours or risk having your electricity disconnected.
      Mine you…CUC Customers are allowed up to 3 payment extensions in accordance with the CUC Internal Guidelines.
      The hatefulness can sometime wreak with its Customer Service. So much so you can almost feel it through the phone & emails. Communicating with CUC is like an extreme sport–Phew. [Rotfl] 😅

      • Anonymous says:

        Cayman should have a massive solar plant powering homes for free.

        What is the government doing? It’s sunny almost every day.

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