WORC struggles as transition rolls on

| 06/08/2019 | 35 Comments
Caymam News Service
WORC Building on Elgin Ave with tents outside

(CNS): Workforce Opportunity and Residency Cayman (WORC), the new government agency that now deals with the employment side of immigration, is facing significant problems as the staff transitions into the new unit. Training on the new system is causing delays, with customers now queuing in tents outside the building as WORC officers struggle to keep up with the workload while also learning the new system.

After seating inside the building reached capacity, officials erected a small marquee with seating underneath to accommodate the overflow of customers.

Officials said Tuesday that WORC “wants to thank the public for their patience and reminds customers they may expect service delays as the front counter staff continues to be trained on the new system coming soon”.

Apologising for the delays, officials said that WORC is now open from 7:30am and offers extended closing hours every Wednesday until 7:00pm. 

The new Customs and Border Control Agency, which absorbed the enforcement and border control aspect of the old immigration department, has been fully operational since the beginning of the year, but the transition does not appear to be going quite as smoothly for WORC. Government still needs to bring changes to the immigration law, and the system to transform the management of both local and expatriate labour is not yet functioning.

However, speaking at the Chamber’s Economic Forum in June, WORC Director Sharon Roulstone was confident that once it was up and running, the new system would be a huge improvement, cutting the permit application time to as little as two weeks and eliminating much of the previous bureaucracy. But Roulstone said it was a “monumental” undertaking to transform the system, which is expected to be fully operational next month.

The development of the technology has been the main issue and the cause of delays. The staff now needs to be trained to use the new system, which will require every single job vacancy in Cayman to go through the new job portal if a work permit is required.


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Category: Government Administration, Jobs, Local News, Politics

Comments (35)

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  1. Anonymous says:

    If we didn’t have a non functioning airline, people wouldn’t have to literally wait outside on the street at a government building. What other country does that? Dump CAL

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  2. Anonymous says:

    It is almost like the splitting of the previous Immigration department was rushed and poorly thought out….almost.

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  3. Anonymous says:

    I think they misunderstood the meaning of “customer CARE”

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  4. Anonymous says:

    Maybe the problem is with the ones that are heading up WORC – they probably don’t know what they are doing, but have to place the blame on something.

    It’s amazing how CBC got their department up and running right away – because they had people heading it up, that knew what they were doing.

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    • Anonymous says:

      I do know that they have 2 good deputy heads but their hands are tied. Should soon untie.

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      • Anonymous says:

        Hands are tied? Is that what you call it nowadays. They have all been silently doing nothing. They haven’t even made rounds to the public. They sit in their ivory towers and collect the big bucks while their subordinates struggle like fish out of water. Gimme a break… you must be their family or friend.

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        • Anonymous says:

          The whole thing is a scam doomed to fail for a simple reason. No one will stand up to the Minister responsible. His ideas are unchecked by the cadre of “yes men” around him. What he says goes, even if it is unworkable, or worse.

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    • Anonymous says:

      CBC was a merger of two existing departments. WORC is an organisation being built from the ground up while managing two existing departments that will shut down when WORC is fully operational. The difference in the tasks is measurable. Try to be fair not fake.

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    • Anonymous says:

      There is 1 head of WORC.

      How many deputies does the leader have?

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    • Anonymous says:

      C B C, no more Immigration ? Why couldn’t it have been I C C, or C I C or I C E or even I C B C ?

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  5. Anonymous says:

    They’ve enforced expatriate entitlement and made it easier and faster for employers to circumvent the laws and regulations…good WORC.

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    • Anonymous says:

      I would disagree to an extent. I have heard a few of the “entitled” Caymanian employers complaining about temporary work permits being refused recently because the department is forcing them to hire locally or stop using temporary permits to avoid advertising and fees. There are some really genuine people that work at WORC. They just need leadership.

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      • Anonymous says:

        Maybe but are non-Caymanian employers still getting permits pretty much if they just pay a fee? Caymanians are known to be hardest on other Caymanians.

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  6. Anonymous says:

    Not completely unpredictable when a CFO starts running a ministry.

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  7. Anonymous says:

    What a rediculous name for a government agency? Worc?

    Only in Cayman ….

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    • Anonymous says:

      What a ridiculous way to spell “ridiculous”, only in Cayman.

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      • smh says:

        lol… and I think in western countries, you should reflect proper grammatical rules. Comma should always go inside the quotation marks: “ridiculous,”

        CNS: Wrong. This is one of the differences between American and British grammar rules. Under the latter, when you quote part of a sentence, a single word or phrase, the punctuation goes outside the quotation marks. Your example is “ridiculous”.

  8. Anonymous says:

    Another ill conceived child of CIG.

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  9. anon says:

    They certainly appointed enough “chiefs” i.e. directors, deputy directors, managers etc., etc., but obviously not enough “Indians”. Typical civil service modus operandi.

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    • Anonymous says:

      And some of those deputies are absolutely wutless!

      WORC became a dumping ground for many useless senior public sector “throw aways” that spend their time undermining the leader.

      Sharon you never had a chance!

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  10. Anonymous says:

    More to come

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  11. Anonymous says:

    Thanks Alden. Your arrogance is starving your people.

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  12. Anonymous says:

    It is my understanding that WORC and CBC are operating out of this building. CNS, have you confirmed that the customers were in fact WORC customers?

    CNS: According to WORC, yes.

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  13. Anonymous says:

    They delayed the merge and they still didn’t have enough time to train these people beforehand

    Its a mystery how anyone can trust this government to get anything right

    Just a long trail of failures as far as the eye can see
    How is OffReg doing?

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