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CIG seeking real shift in public service delivery

| 28/12/2016 | 34 Comments

(CNS): The premier said that after the first year of implementing civil service reform under the umbrella of Project Future the government has demonstrated its commitment to its “ambitious agenda for change”, when it comes to the public sector. A new report published last week outlines the progress made since May, officials said, as the year drew to a close. The project is described as a response to immediate economic pressures on the public purse while laying foundations for future economic prosperity.

The reform initiative aims to modernise the culture and practice, as well as improve the efficiency and effectiveness, of public services, officials state.

“We are seeing more and more reports coming through setting out proposals for change,” said Premier Alden McLaughlin. “The work undertaken in this first year of implementation demonstrates clearly that this Government is committed to seeing through the ambitious agenda for change that it has established.”

Since the launch of the programme, 12 Strategic Assessments and four Outline Business Cases have now been approved by Cabinet, with two of those Outline Business Cases prepared by civil servants and two with the support of consultants. There are 53 individual projects being monitored at the end of the one-year mark and 44 projects or 83% are currently being progressed and are either preparing for or already delivering changes, officials stated in a release.

“The initial phase has largely been about the development of ideas rather than the delivery of change,” the premier said. “I accept the necessity of that, but I said when I laid the first Update Report before the House in May 2016, that I hoped we would now see a picking up of pace. I am pleased to acknowledge that this is beginning to happen,” he added.

While there has been a lot of emphasis on researching and developing proposals, 20 of the projects are being progressed and 45% are in planning or implementation, or have been completed. Deputy Governor Franz Manderson said all but a handful of projects “are in flight” and a small have already been completed. “Each of the 53 projects selected by the Government presents an opportunity to provide solutions to important problems and to deliver benefits to our community and the people we serve,” he added.

See the Update Report and other relevant project future reports in the CNS Library

 

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Category: Government Finance, Local News

Comments (34)

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  1. Anonymous says:

    Yeah man! Just a civil servant here and I promise to keep up the great work no matter how it is decided that we must work. To me the most important thing that can be delivered to the people is honesty and fairness. After that, diligence using the resources that I have. What the CIG needs is a redeployment because service demands change over time but as it has been handled we have some people with roles which are not even relevant or needed and other departments that are either stressed or continue to expand. Some people in the Computer service department are making $$$$$$$$ more than your CEO because of this structure while some people are just picking their nose and I really can’t blame them for running a business…at least they are being productive and providing a service…is it really their fault that the decision makers don’t act. If they ask the decision makers to act they are trouble makers. PS many of these people don’t even answer phones because they don’t have one…

    Another thing pound wish penny foolish. My role requires a smartphone to be most productive but because the higher level contract for Samsung Galaxy 7 or 8 they think oh boy this is a symbol of our power so despite productivity it would bring by giving 20 or 30 persons mid level phones smart phones you can watch at the high level meetings 2 or 3 of the most modern phones in the world pop out. This is another element of the cultural that needs to change but just like the private sector save perhaps COSTCO wholesale in the US this is the general attitude always at the expense of taxpayers or shareholder




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  2. Anonymous says:

    It is obvious that few of the people writing negative comments have actually read the report or know anything about Project Future.

    For years we have complained about reports sitting on shelves. But with Project Future things have changed! First Cabinet actually read the EY report and decided which recommendations were worth taking forward ( sorry private sector you don’t always know best! ).

    Then we finally got serious about implementation, made Chief Officers accountable, and set up a unit to coordinate and support. And miracle of miracles, business cases are being developed and published, projects are moving forward and progress is being monitored and reported on. Read the report. There isn’t just the numbers there are details of what has been going on with each project. And interviews with civil servants working on them.

    We should support this work not tear down individuals and the Civil Service. Good things are happening. This is a new approach not just the same old thing. Let’s give credit and support because if these projects succeed our country and our people will benefit.




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  3. Uncivil Servant says:

    Which is why the Post Office was closed all day on December 30th?




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  4. Anonymous says:

    2:25 Put your head back in the sand.




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  5. Veritas says:

    Can we start with civil servants answering their phones when receiving calls from the public, rather than only answering calls relating to their own private businesses run on Government time.




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  6. Anonymous says:

    Government need to start honoring their promises inside the Civil Service first, and treating staff fairly instead of the usual BS.




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    • Anonymous says:

      8:37. Name one promise that’s hasn’t been kept. Or are you upset because you are being held accountable for the first time.




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    • Anonymous says:

      Hi Deputy Governor. I can always tell when you are doing a great job …. you read these negative comments and they speak for themselves. Rubbish!

      You are burning your critics and they are jealous and scraping the barrel trying to find something to complain about.

      You got them buddy.




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    • Anonymous says:

      you mean the underworked, overstaffed, overpaid civil service???




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    • Anonymous says:

      These comments makes me laugh – there are so silly and devoid of real intellect.
      Point 1 So let’s review- years ago the Government was rightly criticized for commissioning reports and then failing to implement the recommendations.
      Fact 1- Every single recommendation in the project future report has been actioned and recommendations are being taken forward. But yet we still complain?
      Point 1 – posters are now complaining that the civil service is taken too long to implement the recommendations.
      Fact 1- the Civil Service has achieved the following since November 15 2015 :-
      53 individual projects are being monitored.
      • 44 of these projects (83%) are now being progressed within the first 18 months of the Project Future programme. (This means that Ministries are now taking forward 5 more projects than they were in May 2016, the half-year mark for the programme.)
      • 12 Strategic Assessments and two (2) Outline Business Cases prepared by the Civil Servants have now been approved by Cabinet, as Ministries focused on identifying options for change through the development of Strategic Assessments and Outline Business Cases. Two additional Outline Business Cases were developed with the support of consultants.
      • While there has been a lot of emphasis on researching and developing proposals for change, 20 of the projects being progressed (45%), have moved beyond these initial phases, and are either in planning, implementation or have been completed.
      • Since May 2016, two (2) more projects have been completed and four (4) additional projects are now in the Project Execution Phase.

      This is a staggering body of work and represents real progress. We should commend the hard working civil servants for their work. Remember this work is being done in addition to their regular duties. If this was the private sector they would hire one of the big 4 to produce the Outline Business Cases etc and spend hundreds of thousands. The civil service has decided to only outsource a few of the Outline Business cases and Businesses cases- thereby saving us possibly millions. But yet YOU complain.

      Whether you like it or not the DG’s approach to this project has worked. Setting up the SRIU worked – training civil servants as business case writers worked. So go ahead and complain – I for one is bold enough to give credit where credit is earned.

      For years we have asked the Government and the Civil Service to work together and deliver results – this is a text book example of this and everyone involved should be commended for their work.
      Happy New Year everyone! My wish for my fellow bloggers is that you will engage brain before posting and give credit when it is deserved!.




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      • Anonymous says:

        When you put it like that, it does look like a lot has been done, which is kind of the idea. What people are complaining about is not how little has been done, but how little has been achieved.




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  7. Sharkey says:

    What is this man really talking about? Is it about how long it takes to clear and get your stuff out of Customs today 4 years after he took office.




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  8. Anonymous says:

    Yes two such success stories come immediately to MIND; the wonderful Older Persons Policy that has no funding nor implementation schedule and the combining of the FOI and CC with both being deliberately underfunded to find money for the super Ombudsman while restricting their ability to investigate complaints by the public or release information to the public they serve. Well done Alden, Franz and Helen you all should be given the highest possible Cayman and UK awards/medals for the new Year.




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  9. Anonymous says:

    What a joke!! Might be funny if it weren’t so serious!

    Didn’t Franz Manderson promise exactly this last year or two years ago?? Last time I experienced dealing with a Government Department (two weeks ago), it was the same old rude, inefficient, unprofessional “service”!!




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  10. Anonymous says:

    Bahhhahahaha! Cayman civil service serving the civilians? Yeah, good luck with that one!




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    • Anonymous says:

      7:05. They serve you every day and probably granted your work permit. Was that a poor decision.




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  11. anonymous says:

    How can these things be possibly taking this long when they have an entire Unit responsible for making it happen?




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    • Anonymous says:

      Obviously none of you posters actually read the article. But that’s not new.

      How about all negative posters make this pledge for the new year.

      I will actually read an article before posting a comment.

      I will stop being jealous because I can’t work in the Civil service where my employer actually cares about me.

      I will not complain just because I can’t accept that great things are happening in Cayman.

      I will give credit and commend excellent work.

      I will acknowledge that I live in paradise.

      That I will not be filled with jealous negative thoughts.




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    • Anonymous says:

      6:00. This body of work is obviously way above your level of intelligence. Keep mouth shut when you have no idea what you are talking about.

      How long would it take you to develop a governance structure for this project and write one OLBC. Opps you don’t know what those letters stand for.

      Typical private sector comment.

      Go back to serving coffee please.




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  12. Anonymous says:

    the usual ‘soon come’ waffle from the do-nothing ppm.




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  13. Anonymous says:

    All BS busy work to keep a certain person occupied earning a chief officer’s salary.




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  14. Anonymous says:

    Frank Manderson is the slickest ‘politician’ in Cayman. Smooth talking and flashy sound bites with no substance. Look at the performance of his hand picked chief officers. Accountability is not a priority or enforced for the special set if they perform poorly they get promoted or moved to lateral posts or other positions ask Mrs. Rodriguez and Eric Bush in London how they got their new positions.




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    • Anonymous says:

      Is there a Frank Manderson in Cayman?

      Wow you mean you don’t even know who the DG is? And you expect anyone to take your bizzare post seriously.




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  15. Uncivil Servant says:

    So many reports have been written over the years. Alden and Franz talking $hit as usual! CS reform should be called project joker.
    Franz on every talk show helping his buddy Alden to buy votes from CICSA with public funds rewarding his senior special staff leaving the majority to suffer. Now that’s progressive




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    • Anonymous says:

      2:52. Why are you so jealous. Let me see i understand what you are saying. You say it’s wrong for the Head of the Civil Service to appear on the talk show to educate the public about a pay rise in the Civil service. Isn’t that his job?

      Who got left behind? everyone who has been in the Civil service and has been performing well more than 3 years has been given a raise ?

      Are you one of those poor performers who got passed over?

      How dare you complain when Caymanian Civil servants who have been working their butts off for us and who have not gotten a pay rise in 12 years finally get one.

      Shame on you.




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      • Anonymous says:

        Plenty of civil servants that got a pay raise did NOT earn it, unless they got it for coming to work late, calling in sick every 2 weeks and giving poor custom services , And a few that should have got it, did not get it for some poor reason or another.




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    • Anonymous says:

      Uncivil I keep reading your comments for the past few months and all I can say buddy is get some help please. You live in a very bizarre world. Get help please please.

      Try posting as you wake cause this after lunch posting is not working.




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  16. Anonymous says:

    Well thank you for this updated report. Now please stop posting ” read the EY report” it is clear that not only has the report been read …we are well on our way to implementation.

    A fantastic achievement for the Government and the Civil Service. Gone are the days of reports laying on shelves.




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    • Anonymous says:

      you need help…




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    • Jotnar says:

      Go on then – cite the recommendations of the EY report that are actually being implemented. You are either a troll, an idiot or someone who is so blinded by loyalty to a political party that you have lost touch with reality.




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      • Anonymous says:

        Jot Jot… come on read please. Okay I will give you a big one that was implemented. Raise the retirement age for civil servants. That one recommendation is set to deliver some 30 million is saving.

        Come on Jot Jot you are better than this..show some smarts.

        Now who looks like an idiot.




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