Flow battles latest IT problems in Miami

| 26/05/2016 | 17 Comments

Cayman News Service(CNS): Local telecommunications provider Flow was re-routing internet traffic Thursday morning after a physical fibre cut in Miami in the early hours of Wednesday morning caused an internet outage. Officials said that traffic was re-routed automatically to the secondary backup circuit but traffic was impacted through yesterday and today. Local users reported to CNS that they were experiencing a loss of internet service or extremely slow service Thursday.

Flow executives explained the course of events to CNS following the outage in Miami: They said that at 4:30 pm, 14 hours after the fibre cut, they noticed a significant drop in traffic to their international gateways in Cayman. “When we investigated, we found a high volume of error messages, which severely degraded download speeds on fixed and mobile service in Cayman,” a spokesperson said, noting that upload speeds were unaffected.

“At 9:00 pm, the primary circuit was brought back up and traffic seemed to normalize, however we were still getting reports of customer issues which we believe was because some traffic was still flowing through the secondary link,” the spokesperson added.

The firm said that it has now shut down the secondary link re-routing all internet traffic via the primary link to restore service to normal levels.

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Category: Local News, Utilities

Comments (17)

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  1. Anonymous says:

    The Columbian Cartels did it, beware.

  2. Anonymous says:

    Release a few turtles and they screw up the Internet. Great picture CNS, you have an ace photographer, Johny on the spot.

  3. Anonymous says:

    How much is ICTA going to fine them for this?

    • Anonymous says:

      Do what the rest of us have to do, call Flow , and if Jamaica answers try to explain where Cayman is and they will tell you someone will come to fix your problem soon come in two weeks or so….is where you is again…?

  4. Anonymous says:

    Pay $99 per month for LTE – in the last month I’ve been lucky if I have even had a day where it worked properly. Constantly dropping internet connectivity all the time. I had no internet at all for the past two nights, and worked for only about 5 mins this morning before disconnecting and staying off again.

    As all providers hook onto C&W – can we assume that this is also responsible for the appalling service we pay extortionate prices for too?

    Its not only their regular customers but business suffering too – and this should not be allowed to continue – they should be forced to pay compensation as they are seemingly unable to provide the service they are contractually bound to provide.

    It’s bad enough with CUC, but these constant internet and phone issues too only goes to show that the fifth largest financial centre in the world simply lacks the infrastructure to cope and is unable to provide services fit for purpose to its customers.

  5. Caymanian realistic says:

    So do we get a discount of 1 day on our bills?

  6. Anonymous says:

    I wish they would send their customers a text when this happens, like they do for their promotions. I rebooted my computer and router twice this morning thinking I had the problem.

    • H says:

      Totally agreed.

    • Lime customer for decades. says:

      Agreed, agreed, agreed. Flow please note that as a telecom you have instant access to send your customers text messages to advise them of problems like this AND ICTA SHOULD MANDATE IT.

    • Anonymous says:

      Yes, I suggested that to them when I called last night and when the survey team called me today to ask about the service.

    • Anonymous says:

      Totally agree. In their infinite wisdom, FLAW a.k.a. SLOW posted it on their Facebook page which is totally careless and worthless when you can’t connect to the internet!

  7. Anonymous says:

    Would that explain why Fuse/Westar TV also gave up this morning?

  8. Aunt Flo says:

    Must be their time of the month.

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