(CNS): Cable & Wireless’ rebranded telecommunication network, Flow, experienced a widespread outage Friday morning that impacted all of its customers, as well as the emergency services communications, since their customers were unable to dial even 911. A spokesperson for Flow said the significant technical outage on mobile voice calls started in the early hours but was restored at around 8:45am.
The Department of Public Safety Communications (DPSC), which runs the 911 call centre, said they were informed of the outage at around 5:30am but it was not until 9:30 that calls to 911 could be made to them from Flow phones.
DPSC Director Brent Finster said that, as at 12:30pm on Friday, 911 had still not been informed about the reason for the outage, though they remained in touch with the Information Communications and Technology Authority (ICTA), which was investigating the local outage that lasted more than four hours.
Flow did not detail the cause of the outage but apologized to customers.
“We understanding how important being able to communicate is to our customers and want to sincerely apologise for the inconvenience caused and assure you that although technology systems can fail from time to time, we have a 24/7 regional restoration team on standby and have made significant progress in recent months to minimise problems,” the firm stated, adding that it was its goal to deliver excellent service to our customers.
Category: Local News