LIME offers bonus credit following tech troubles

| 24/02/2015 | 12 Comments

(CNS): Officials from local telecommunications provider LIME confirmed that prepaid customers were without service Tuesday due to a mobile outage that impacted some voice and text message services. A LIME spokesperson said any prepaid customer who tops up $5 or more from midnight Tuesday through until midnight Wednesday will get double credit as a thank you for their patience.

Apologizing to affected customers for the inconvenience caused, LIME officials said the outage started Tuesday morning but was resolved by early afternoon. Engineers will continue to monitor and perform testing to ensure everything remains stable, the firm added.

The bonus credit with be for on-net calls and will be valid for two days.

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Comments (12)

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  1. Anonymous says:

    I was at the electrical supply store the other day and a customer was looking for greese filled cat 5 wire The lime people told him the wires in his home were no good and that is why his service was slow.
    That is what a crooked installer says to someone when they want to rip the customer off.
    Of course lime wont touch the wires in the home thus its not their problem

  2. John Doe says:

    My post paid account was not working as well and yet i do not get a rebate. My fiber optic internet sucks. Paying for 10mbs and only getting 2 mbs and i complained numerous times to them about this. Where is my rebate????????

    Calling customer service is a joke. The agents who answer the phone are from jamaica and hounduras and they dont know nothing. Its like a waste of time calling LIME customer service.

  3. Anonymous says:

    This company is a joke. My post paid phone was not working the entire day, what do I get for that!! Please do us all a favor and close your doors. Poor customer service!!

  4. Anonymous says:

    No amount of bonus anything could ever convince me to return to that abysmal company. Hate is not a strong enough word to describe my feelings towards Lime. XXXX 6 months and a dozen emails or more just to get my cash deposit back. That’s after being billed for service AFTER disconnection and having to convince them that I shouldn’t have to pay for service that was never received because I had disconnected. One big joke.

  5. Annonymous says:

    Trying to get someone to make a decision to assist a customer is like pulling teeth. Everyone is behind closed doors and the Manager is never available. When Mr. Tim Adam was CEO of Cable & Wireless AKA LIME, he was very approachable and a fair and honest man. He was willing to meet with you and tries to address the issue by dealing with it directly or by delegating it to one of his HOD’s of which he would follow-up to ensure that both parties were satisfied with the outcome. I’d just like to say “thanks” to Mr. Adam for being a man of stellar reputation and professionalism and I urge his predecessors to take a page out of his book, read it, retain it and apply it and we the customers of LIME will one day again recon to voice positive things about LIME until then LIME is a big disappointment!

  6. Annonymous says:

    CREDIT??? LIME customers should NOT have to top up to receive bonus credit!!! What about the pre-paid customers that are on a plan, for example “MY500 Plan”? We have already paid up front for our service, yet the service is poor in return. In December despite topping up my phone with the “MY500 Plan” which would always last a full month, within two weeks the plan was finished and I topped up the second time. I visited the Savannah LIME store to query why this had happened and was told that there was a glitch in the LIME system and they gladly showed me the rates of switching to a post-paid plan. I requested that a copy of my calls be printed which would reflect that I had not used my 500 minutes for calls however, I was told that they cannot print bills and that I could visit the LIME store in Anderson Square and perhaps Customer Service would be able to assist. I visited the Anderson Square store only to be told that they really don’t print pre-paid bills anymore and that I would have to speak directly with the Manager and he was off that day, so I would either have to leave a message, come back or call. I left my details and to date have not received a phone call from anyone at LIME inquiring of the complaint nor trying to resolve or investigate the problem. I also called 811 and was told that they would not be able to assist with refunding any minutes and I would have to go into the main branch to file the complaint. I am now of the firm belief that pre-paid customers (especially those who previously had “ALL TALK” are being forced to obtain post paid service by constantly receiving such poor service and the run-around. We will just opt to go with another provider and never forget to mention to family and freinds what horrible service we received! How’s that for your marketing!

    • Anonymous says:

      Don’t think you’re special – post paid customers get the same rotten poor service

  7. Anonymous says:

    Lime are terrible, none of our phones were working yesterday, yet we have to buy credit to get a rebate – and its only good for Lime to Lime calls!!
    What about post paid – we were affected too.
    Also the new high speed internet – that’s a joke right?? Internet has been slower that ever since that came in – that’s if its even working at all! Lime you seriously need to put a rebate on all bills for your poor performance.
    You should be ashamed to even call it a ‘service’

  8. Anonymous says:

    Lime sucks, my calls to the US or back don’t connect often. When I call my wifes digi phone there is silence for sometimes 2 minuets yet I am charged for it
    I am tired of hearing the other person yet they cant hear me.
    they loose my paperwork often
    their are disconnection fees on my bill yet my service wasn’t disconnected
    my $300 deposit disappeared and they told me not to try to understand the bill
    Like I said LIME SUCKS
    My paperwork for another service disappeared at Christmas I guess to keep me from getting a $49 tablet
    It takes 6 weeks to a get new service in east end
    furthermore my friend did not pay his bill on time thus NO EMAIL ACCESS even from other computers they froze his candwky account

  9. Anonymous says:

    My internet hasn’t been working properly in several weeks. When I get someone to actually call me back they say that there is some issue with the cable and they do not know when this will be resolved. WTH??? Lime needs to credit anyone and everyone who has internet service if they can’t deliver what they want people to pay for!

  10. Anonymous says:

    Post paid service was also affected…so what do they say about that?

  11. Anonymous says:

    Seriously? You’ve got to give them business in order to receive appreciation for their failure of service
    Sounds right to me

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